Matrix Mirage Return Policy
At Matrix Mirage, we want you to be fully satisfied with your purchase. However, because our products are digital and downloadable, they are not eligible for returns or refunds once the purchase is complete.
Why Can’t Digital Products Be Returned?
Due to the nature of digital content, once you have downloaded an e-book, it cannot be returned in the same way a physical item can. When a digital file is accessed or downloaded, the product has been consumed and cannot be “returned” to us.
Eligibility for Refunds
We do not offer refunds for the following:
- Accidental purchases: Please ensure that you are purchasing the correct e-book before finalizing your order.
- Change of mind: Once a product is purchased and delivered, we cannot process refunds for customers who change their minds.
- Technical issues: If you experience technical difficulties with downloading or accessing your e-book, please contact us immediately at contact@matrixmirage.com. We will work with you to resolve any issues and ensure you receive the product in full.
Exceptions
We will consider refunds or exchanges under the following circumstances:
- Duplicate purchases: All of our products have been restricted to contain only one item per customer. You should not be presented with the opportunity of buying more of the same book. If this still happens, please reach out to us, and we will be happy to assist you with resolving this.
- Incorrect product: If you received the wrong e-book, we will happily provide the correct one at no additional cost.
Contact Us
If you have any questions about this return policy or need support with your purchase, please contact us at contact@matrixmirage.com and we’ll respond as soon as possible.
Thank you for understanding and for supporting Matrix Mirage. We hope our e-books bring value, insight and entertainment into your journey!